Buying a Help Desk Software

Help desks have now become a fundamental part of a good business service and operation but then selecting the right kind of tools to troubleshoot the specific issues is of primary importance. Managing the help desk can also pose to be a big challenge at times. Essentially, it is a central point through which it conveys and reports problems and issues and subsequently manages and co-ordinates it. From a wider perspective, it is also seen as core part of the service function, which is responsible for bringing together multiple resources to address an issue. Users can of course be internal or external, which makes the function potentially critical in terms of both the organization’s smooth running and the quality of support that is offered to customers. Help desk software capacitate businesses to take a more proactive approach to addressing issues of the customer. Companies can do away with the inefficient, manual procedures that cause lags in response times, and solve customer problems as quickly and efficiently as possible but, selecting the right software solution can be complex and confusing. Therefore to make the process a little easy, here are a few tips on how to purchase it.

The first thing would be to outline your needs. You can prepare a list of your key requirements before you begin calling in vendors. To know the requirements properly hold a discussion with the key stakeholders and end users to determine what their goals and challenges are, and what kinds of tools they need to achieve or overcome them. This will help you to identify the features you need the most in it.
Once you know what kind of software you’re looking for, you can begin evaluating the offers from providers. Start by checking the latest analyst reports and software reviews to find the best-matched vendors. Then, conduct an in-depth assessment of each product, and compare it to the list of requirements. The best way to accomplish this is to ask targeted questions about features and functionality.
Product demonstrations are an essential part of the sales process, but make sure you see more than just a canned or pre-recorded one. You can request for a customized demo that highlights those features on your checklist, and simulates processes within your current environment but then a demonstration – no matter how in-depth – will only provide you with an overview of a help desk software package’s capabilities. If you want you can ask for a trial pack, which would be for sixty to ninety days.
Whenever you zero in on a provider make sure he offers a reliable training program for you and your staff to use the software, he would come to your site once to check that the software is functioning smoothly and he would also provide you with a set of troubleshooting tips.
Vendors often “trick” customers into thinking they are getting a good deal by inflating their list prices, then offering a small discount so ignore what the price book says and use the standard discounted price to begin your negotiations. Do evaluate other solutions, and make sure your vendor knows that other providers are still being considered. Do not consider the free features or modules – especially if they are not on your initial requirements list. Ask your vendor for discounts on consulting, maintenance, training, and other value-added services.
Always focus on what matters, do not let yourself be deceived by the flashy features and technical jargon used by the vendor. Do not simply opt for software because it is cheap and gives you a better deal; consider the ongoing service that you would receive. Consider and check the additional fees and the hidden costs involved. Choose one such software, which can handle the expansion or decrease in your system or service commitment in future. While buying help desk software, do remember that it is not ordinary software that you are buying; it will have great impact on your brand and the customer service that you provide.

Advantages of Buying a Banking Software

I remember a time when all bank-related activities were clubbed together, and my father would make the trip to the bank once a month to take care of those activities. He would also withdraw cash for the entire month, and then hide it behind a false door in my mother’s cupboard. I would follow him around as he distributed the money to various members of the house before hiding the rest. During the initial nights, I would sleep very lightly, listening for thieves who could break into our house and steal the money.

The advent of the Internet, and online banking after that, stopped all this. Yes, I was all grown-up by then, and although the little child in me was heartbroken that I could not follow my father around the house while he distributed and hid money, I was very pleased with the convenience with which I could carry out all my transactions.

Banking software provides an integrated approach to a very complex set of requirements. Every customer has their own set of needs and requirements, and every need of every customer should be met in order to call the software a success. Successful banking software have redefined the way in which a bank delivers financial services to their customers. The advantages that they have been offering outweigh the few disadvantages that they come with. All companies that offer these software are working very hard to ensure that these disadvantages are all taken care of, and I am sure that it is only a matter of a few years before everything will be all sorted out.

Advantages of Banking Software

Some of the advantages of a banking software are:
Ease of Use: The software are usually very easy to use, and make banking easy both for the bank and the customers. Some software even provide the functionality of integration with Microsoft applications and helps production of statements, reports, and messages via email.
Reduction in Cost of Operation: Banking software help reduce the workforce that a bank requires at each branch to run its operations smoothly. I agree that it will also have to hire a specialized IT workforce to maintain their website, but this is only at a centralized place.
24/7 Availability: The main advantage of banking software is that the customers can make transactions around the clock. They can access their account from any part of the world and make a transaction at their leisure.
Multi-banking Features: Advanced banking software allows multi-branching and multi-banking operations.
Secure Transactions: With the software demanding double authentication from users, transactions made online are very secure. Security issues arise when a user’s credentials are obtained by a hacker, but otherwise the software offer ample security against direct hacking, as the data while being transferred on the network is encrypted. Further, reliable software also provide a firewall which filters the network traffic and stops malicious attacks, thereby adding another layer of protection to the bank’s database.
Support for Multiple Accounts: Unlike banks, where each officer specializes and deals with a single type of account, banking software allows a user to access and open multiple accounts, including open money market accounts, IRA, health savings accounts, and many more. Advanced software also allow the users to manage their investments, stocks, bonds, and even buy insurance online.
The only major disadvantages that banking software still pose are with dealing with security incidents and threats. However, to overcome this issue, only a little vigilance is required from the customers, who must ensure that they do not share their credentials with anybody, and memorize it instead of writing it down somewhere. Further, strong alphanumeric transaction passwords should be used which should also be changed regularly. Also, while logging into the website, ensure that the site is genuine. This can be ensured by verifying the logo of the bank, the URL, and the encryption lock that appears at the bottom right hand side of the screen.

Banks have come a long way since they were initially started in the United States in 1791, and Internet banking has come an equally long way in the past 7 years. Technology has changed the way Americans obtain financial services. But no matter how advanced the technology is, how many features a banking software can provide, or how convenient online banking is, the motto of all banks have not changed since the days of Abraham Lincoln, and banks continue to provide a safe, sound, and a competitive system that will continue to support the citizens, communities, and economy of the country.

How Does a Web Conferencing Software Work?

Conferencing, as we all know, is a kind of interaction conducted to share information, plan, suggest, reason, put counter-arguments and reach conclusive decisions. It always has a motive and is done with a purpose but due to the new trend of globalization, members of the business group are miles apart. They still need to interact and every time coming together and having a face-to-face conference is financially not viable therefore there has to be a medium of communication that would help them to converse and discuss matters.

Necessity has led to invention and now each participant sits at his own desktop and connects to other participants across the world. This can be done either with the help of the downloaded software or by typing a URL and going to the site. It is generally done with the help of Flash or Java technology.

In web conferencing the tools common to web pages and Internet communication are brought together to create an environment that would enable each and every participant to put forward his/her opinion. The tools that are used are HTML, XML, ASP, java scripts, Flash animation, Instant messaging and streaming audio and video.

Function of Software

The host invites the participants to the conference conversation and they can log in only when they type in their respective Login Id and Password, which is done for security reasons. In case the conferencing is in the internal server environment the users do not require a login id or a password since the data used in the conference is not allowed to go beyond the internal network and stays behind the firewall. Web conferencing software is traded by the vendors and the cost is calculated either by the duration of usage or by a fixed fee. Vendors as per the requirement of the organization also sell their software as a licensed product and the company can download it on their own server.

Let me tell you how a normal web conference would take place. The host would accumulate all the data that is required for the conference and then let participants know that there would be a conference at a given time. Then he/she invites the participants using the software or by e-mailing them. The participants accept the invitation and at the given time open the web conferencing software to join in on the conference. The participants can see each other in the web browser and their conversation takes place over the phone, voice chat, instant messenger or a VoIP. When the conference ends the participants and the host log off or close the browser.

Features of Web Conferencing
Web conferencing facilitates sharing of applications which enable the participants to share documents like slide presentations, spreadsheets – even if the participants do not have the software in their systems.
Apart from sharing PowerPoint, participants can also give presentations using programs similar to this, where slides can be viewed.
Video can be seen which means that each participant can view all the other participants.
They can give presentations by using whiteboard principle.
Show and label images and diagrams using whiteboard principle .
Still pictures can also be transmitted with the help of a webcam and the pictures can be viewed using screen sharing.
Interactive question and answer sessions can be held wherein audio and video both can be used.
Documents can be modified then and there with everybody viewing it.
Files can be shared and transferred from one participant to the other.
Recording can be done by a participant for referential purposes later.
Web conferencing has acted as a technological boon and has made the procedure of decision-making faster. Its use is increasing day by day and efforts are being made to improve on the available versions.